---
title: "Guide: Accessing the Knowledge Base and Logging In"
description: Learn how to log in to the Knowledge Base to access exclusive articles. Use the details from your onboarding email or easily reset your password via the 'Forgot password' option.
---

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1. [Knowledgebase](https://support.venuesuite.com/en/knowledge?hsLang=en)
2. [1. Getting Started: Onboarding & Setup](https://support.venuesuite.com/en/knowledge/1-getting-started-onboarding-setup?hsLang=en)
3. [1.1. Quick Start Guides](https://support.venuesuite.com/en/knowledge/1-getting-started-onboarding-setup?hsLang=en#1-1-quick-start-guides)

# Guide: Accessing the Knowledge Base and Logging In

## How to log in to view exclusive and advanced articles in the Knowledge Base.

If you frequently consult the Knowledge Base, consider saving the login page as a favourite in your browser. This will save you time when searching for the correct address.

Follow these steps to log in to the Knowledge Base and access all articles:

1. **Navigate to the**[**Knowledge Base**](https://support.venuesuite.com/?hsLang=en)**:** Ensure you are on the main page of the Knowledge Base (the page you are currently viewing).
2. **Locate the Login Option:** In the top right corner of this screen, you will find the option to log in.
3. **Enter Your Details:** Click on the login button. 
     - **Enter your username (email address) in the designated field.**
     - **Enter your password in the password field.**
     - ***Information:*** During onboarding, you received an email to access the Knowledge Base. You must use the details from this email here.
4. **Log In:** Click the button or "Sign In".
5. **Access Granted:** You are now logged in. You have full access to all articles, including previously locked or advanced content.

**Troubleshooting**

| **Problem** | **Solution** |
| --- | --- |
| Forgotten password | Click on the 'Forgot password' link below the login form. Follow the instructions in the email you then receive to set a new password. |
| Username / Email address not recognised | Check that you are using the correct email address (the address linked to your customer account or the onboarding email). Contact Customer Success if the problem persists. |
| Login screen does not load | Clear your browser's cache and cookies, or try logging in using a different web browser (e.g., Chrome, Firefox or Edge). |
| Onboarding email not received | Check your spam or junk mail folder. Still nothing? Contact Customer Success to receive an invitation. |

- [1. Getting Started: Onboarding & Setup](https://support.venuesuite.com/en/knowledge/1-getting-started-onboarding-setup?hsLang=en#main-content)

    - [1.1. Quick Start Guides](https://support.venuesuite.com/en/knowledge/1-getting-started-onboarding-setup?hsLang=en#1-1-quick-start-guides)
- [8. Support, Integrations & Advanced](https://support.venuesuite.com/en/knowledge/8-support-integrations-advanced?hsLang=en#main-content)

    - [8.2. Troubleshooting, FAQ & Feedback](https://support.venuesuite.com/en/knowledge/8-support-integrations-advanced?hsLang=en#8-2-troubleshooting-faq-feedback)

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