Contact Information and Support Channels

Do you have a question about a specific booking? Always make sure to include the booking number. Screenshots, or even videos, are also useful to send along so that we immediately understand what you mean.

The fastest way to get an answer to functional questions is through the knowledge base. You can find this via the chat function in VenueSuite or at support.venuesuite.com. Don't forget to log in to get access to all articles.

Could not find an answer to your question in our knowledge base? Our Customer Success Team is ready to support you in optimising your commercial process and resolving technical ambiguities.

You can reach us in the following ways:

1. Email Support

For (detailed questions), submitting feature requests, or administrative matters, you can email us. Don't forget to include any screenshots/recordings.

Address: support@venuesuite.com

Response Time: We aim to provide a substantive response within 24 hours on working days.

2. Internal Support Chat

The most direct way for help is the chat function within the VenueSuite application.

How: Click on the chat icon in the bottom right of your screen.
Advantage: You can first search in the knowledge base

3. Telephone Support

Do you have an urgent question that cannot wait? Our team is available by telephone on working days.

Telephone: 030 60 26 940
Availability: Monday to Friday during office hours.

In addition to direct support, we continuously invest in this Knowledge Base. Here you will find extensive manuals, video instructions, and best practices for managing your spaces, sending quotes, and automating your invoicing. For in-depth on-site training or online masterclasses on new features, you can submit a request via your regular contact person within the Customer Success Team.

Contact Information and Support Channels

Direct access to expert support and resources for all your questions about using VenueSuite.